Return & Refund Policy for Frost Buddy
Return Eligibility and Period
At Frost Buddy, you may return eligible products within 30 days of receiving your order if they do not meet your expectations. Returns requested after this 30-day window will typically not be accepted.
Conditions for Returns
To qualify for a return, items must:
- Remain unused and in their original condition.
- Include all accessories, components, and materials that came with the order.
- Be returned with original packaging when applicable.
- Not show signs of damage caused by misuse, improper handling, or unauthorized modifications.
Non-Returnable Products
The following product types cannot be returned:
- Personalized or customized products.
- Digital goods and downloadable content.
- Clearance or final-sale items.
- Products that have been used, installed, altered, or damaged.
- Gift cards.
Returning Damaged or Incorrect Items
If your order arrives damaged, defective, incomplete, or different from what you purchased, please retain the product along with its original packaging while Frost Buddy reviews your case.
Return Shipping Responsibility
Unless your return is due to a verified product defect or a fulfillment error by Frost Buddy, you will be responsible for the cost of return shipping.
Refund Process
Once we receive and inspect the returned product, if it meets the eligibility criteria outlined above, your refund will be processed to the original payment method.
Please allow between 5 to 10 business days for your payment provider to complete the refund transaction.
Order Cancellation
If you wish to cancel an order, please do so within 24 hours of placing it to avoid shipment and return processes.
Contact Information
For any questions or to initiate a return, contact Frost Buddy directly at charlesgonzales605870@outlook.com.